Returns / Exchange/refund

Change of Mind Returns

“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.

We will accept a change of mind return provided it meets the following guidelines:

✔ Return within 30 days

**we will accept returns within 60 days for Cotton On Baby & Cotton On Kids Swimwear provided all other conditions are met

✔ Return with proof of purchase

✔ Item must be unworn, unwashed, unused with all original tags/labels attached

✔ Protective hygiene sticker must be in place for swimwear returns

✔ Returns must be made within the country of purchase

✔ Purchases must be returned to a store of the same brand unless the store is a multi-store including that brand or the product was ordered through Click & Collect

✔ Item is not listed as an excluded item as outlined below

Excluded items (for a change of mind return):

✘ Underwear

✘ Earrings

✘ Cosmetics

✘ Gift Cards

✘ Sale/Clearance

✘ Seconds

✘ Personalised product

Faulty Product Returns

If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.

Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.
Returns Process (In-Store)

Take your item(s) to a Cotton On & Co store in Australia that stocks the brand of the item(s) you’d like to return. To find your nearest store, visit our Store Finder
Provide the team member in store your unwanted item, proof of purchase and if you paid using a credit card please bring the same card with you.
Once the returns policy has been met, we’ll offer an exchange or refund on the spot.

Exchanges

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back to your card.

Having a problem with the product you just received and want to replace it or even to refund it; Lets see what you can do.

In case of replace

We cannot replace any product with other product or version. When you buy a software is like buying a car, you just cannot drive it back to the car dealer and take another car. You bough it, you keep it.

In case of refund

We do refund under those cases.
If your software is not fully functional, is defective or is damaged and doesn’t working we will offer you those choices.

  1. a full refund.
  2. the right to change the software.
  3. We will send you the exact software you order but a working one.

Keep in mind that :
In cases of a technical problem with your computer, mobile phone or tablet: we do not have any responsibility and we cannot allow any refunds. You should contact to an Service Center or buy a new device.

Terms and conditions for exercising the right of refund:

You can ask for a refund in case of a defective product within seven (7) calendar days of receiving the product and if we cant change the defective product with a working one you will refunded within 30 days. In order to do so you must not have any open escalate against us on PayPal and you have to inform us at @refund

Exceptions for exercising the right of refund:

Too many activations:
If for any reason you installed the key number or the account on too many computers and other devices and the manufacture of the software disabled your key/account then you CANNOT ask for any refund, every key/account can activated on specific number of devices and by law it’s not legal to activated on more devices without upgrading the key or buying a second one, third one and so on. Each of our products says on how many devices you can use it and for how long.

Return due to another version:
If  we delivery the for example the version V.3 of a software and you biught the version V.1 (so we gave you an updated version) you CANNOT ask for any refund as long the manufacture of the software says that both version can run on the same device with the same hardware parts. If the updated version need an upgraded device then we will give the right version or you may ask for a refund. PS. If you update the version to a new one and you need the old version we DO NOT accept any refunds request because it will be your false.

Return due false purchase:
We do not acknowledge the case of an false purchase and will NOT accept any returns or refunds. If for any reason we decide to give you the refund we may keep some fees to handle the refund.