Returns / Exchange/refund

Here is  how to return or exchange items purchased from padchip. We will always endeavor to resolve any issues you may have during the purchase and installation of your Product Key quickly and efficiently.

As the items offered on our store are digitally delivered these would not be subject to Distance Selling Regulations and we cannot accommodate returns, modifications or exchanges. However, we will issue a replacement or refund on any defective Product Keys.

Our Return/Refund Policy

Padchip offer refunds on our purchase of practicality goods (30 days).

We do not normally give refunds or exchanges if you:
• purchased the wrong product;
• already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product;
• damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control;
• no proof of purchase is provided.

Additional non-returnable items:
1.Downloadable software products
2.Gift cards
3.Some health and personal care items

Installation and/or Activation Issues
Our support team are ready to help with any issues you have with your purchased Product . During this process we reserve the right to request digital images, such as a screenshot of the code being entered and the error encountered to help us investigate the issue. In some cases, we may need to use remote based access and support software, such as Team viewer applications, to resolve your issue. Refunds and/or Replacements will only be issued in cases where we have been allowed access to fully investigate and are unsolvable.

Error Code Issues
These errors must be reported within 5 days of purchase. We are unable to offer refunds and/or replacements once this date has passed.

Order Cancellation
Due to the nature of the product and Digital Delivery, once ordered the product key will be emailed directly to you. Should you have purchased a wrong product or simply change your mind, please kindly email us within 6 hours of purchase to cancel the order.

Digital Delivery
As we offer digital products, we are unable to know the identity of the person who redeems the code. For each order placed, we track the delivery of the Product Key, and store vital details of when the code has been view by the customer, included the date, time, IP address. All of our Product Keys are guaranteed and checked.

How to open a Product Key investigation

Please contact us via live chat or email at Please make sure you include Your First Name and Surname stated on the order, and any accompanying images so we can locate your order and begin help straight away.


 *If refund granted, there is $1 for restocking fee